Frequently Asked Questions
Everything you need to know about your PreSonus gear and orders.
What is the standard shipping timeframe for new orders?
Orders for in-stock audio interfaces, monitors, and mixers typically ship within 1-2 business days. Domestic delivery usually takes 3-5 business days depending on your location.
Do PreSonus hardware products come with a warranty?
Yes, all new PreSonus hardware products include a limited one-year warranty that covers defects in materials and workmanship from the date of purchase.
How do I access the software included with my hardware purchase?
Once you register your hardware serial number in your MyPreSonus account, all bundled software, including Studio One Artist and the Studio Magic Suite, will be available for download in your account portal.
What is your return policy for studio gear?
We offer a 30-day return policy for most hardware items in their original packaging. Please note that opened software and plug-ins are non-refundable due to the nature of digital licensing.
Do you offer international shipping for replacement parts?
Yes, we ship replacement parts and accessories globally. Shipping costs and import duties are calculated at checkout based on the destination country.
Which payment methods are accepted on the PreSonus store?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm for qualifying hardware purchases.